Excel Energy has had an increase of fraudulent calls made on their behalf. Locally, scammers have called customers, telling their intended victims that their account is past due and then the scammer threatens to turn off power if immediate payment is not provided. Xcel will not ask you to go through a third party to make payment. They also offer more information about recognizing and dealing with scam calls on their website. When in doubt, do not offer personal information over the phone without verifying the authenticity of the call.
Scammers claiming to be from Xcel Energy are contacting our customers by phone, email, and in person. Learn more and find out how to protect yourself.
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