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Utility Billing | City of Loveland

Utility Shut Off Scams

Loveland Water and Power has received a number of reports from both businesses and residents of a telephone scam.

Post Date:05/11/2019 4:59 PM

A telephone caller poses as a Loveland Water and Power employee. The caller threatens to shut off the customer’s power unless an immediate payment is made. In many cases, the customer is told to use a pre-paid debit card, or a money transfer service.

Customers who have concerns about callers claiming to represent Loveland Water and Power should hang up and dial (970) 962-2111 to reach Utility Billing directly. Customers are reminded to never give out personal or financial information to an unsolicited caller.

For more information on City established payment options, visit:

Utility Billing | City of Loveland

Welcome to Utility Billing! Administrative Office:500 East Third Street, Suite 100  Loveland, CO 80537 Phone: (970) 962-2111 Fax: (970) 962-2902 Email: